Job Title: Property and Housing Manager

Salary: £43,000 per annum

Hours: 37.5 hours per week

Location: 197 High Street East, Sunderland, Tyne And Wear, England, SR1 2AX

Key Responsibilities

· Oversee and manage serviced accommodation/ housing services for guests/ tenants and residents across multiple properties.· Supervise adhoc officers, maintenance teams, and contractors to ensure timely repairs, maintenance, and property inspections. · Collect and manage client/ guests/ rental payments, arrears, and service charges in accordance with company policy. · Inspect properties regularly, identify and arrange for necessary repairs or improvements, and ensure compliance with health, safety, and environmental standards. · Handle and resolve issues relating to tenants, including complaints, neighbour disputes, and housing concerns. · Maintain regular communication with guest/ tenants to ensure high levels of satisfaction and adherence to tenancy agreements. · Oversee client/ guest bookings, housing applications, tenancy renewals, and lease management processes. · Liaise with local authorities, property agents, contractors, and other stakeholders regarding property management, compliance, and service delivery. · Manage property records, maintenance logs, rental accounts, and financial reporting for the property portfolio. · Prepare and manage budgets, monitor expenditure, and report to senior management on property performance.

Qualifications and Experience

·Strong leadership and team management abilities. · Excellent organisational, communication, and negotiation skills. · Good understanding of housing law, tenancy management, and property compliance requirements. · Financial management skills, including budgeting and rent collection oversight. · Ability to build positive relationships with tenants, landlords, contractors, and local authorities. · Bachelor’s degree · Proven experience in project management, Health & Safety, housing, property, or estate management. · Experience managing projects, teams and property portfolios.

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